Reset a Contact's Portal Password from the Console

If a member is locked out of their portal account, you can reset their password directly from the console. 

Note: Members are able to reset their own passwords from the portal login screen.

1. Navigate to the contact's CRM profile in the console.
2. Below the main contact information, there are a series of tabs. Select the Security tab.
3. Here, you can reset the password in one of two ways:
   • Generate Password Reset Link — This option will send an email to the contact, prompting them to reset their password. This is the most secure method.
     
     
   • Reset Password — This option allows you to set the password manually on behalf of the contact, but is considered less secure.