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Impact

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Urgency

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Urgent Most or all staff / members cannot use a critical feature with no workaround. "Payments are failing in the portal"
High Feature fails for some users or workaround needed for critical feature. "Cannot save searches"
Normal Feature needed occasionally or by few users is not working properly. "Phone number types are created as Inactive by default"
Low Feature needs to be fixed eventually but does not impede our operations. "A custom field heading has a typo"

Urgent Severely affecting our members or staff right now - red alert! "Attendees cannot check in onsite"
High Will become a critical issue for the organization if not addressed soon. "We need to process this billing run by the end of the week"
Normal This needs to be fixed before our event in the Fall. "Phone number types are created as Inactive by default"
Low This needs to be fixed eventually but does not impede our operations. "Centering a button on a portal page or moving a custom fields list from single column to two-columns."