While it’s important to make sure your members like the new portal, it’s equally important for staff to feel comfortable with Rhythm. It’s a big change, and there may be some resistance — we get it. But, you can still help your team get used to the new system before launch.
One of our customers had the brilliant idea to gamify training for their team, and it was a smashing success!
How they did it:
- Theme: Because many of their staff members love Harry Potter, they added characters and data from the series into Rhythm. Then, staff were asked to answer questions like “What are Sirius Black’s Responsibilities & Knowledge Domains?” Having a themed approach created excitement and interest around the training.
- Reward: Every time a staff member completed a training exercise, their name was entered in a raffle for an Amazon gift card from their organization! The more exercises they completed, the higher their chance of winning — this also encouraged team members to complete their training within the given deadline.
- Instructions: The customer didn’t just tell their team to complete a task. They offered detailed instructions on how to do each training exercise, lowering the barrier to entry and risk of frustration from team members.
- Deadline: Creating a deadline adds a sense of urgency and importance to the training. While it may require more initial work, it will save the team (and you!) a lot of headaches post-launch.