You’ve spent the last several months implementing Rhythm, and the finish line is in sight! Use the following language to invite members to the portal as you’ve pre-determined is best.
Helpful Hint: Remember that the following resources are templates. Please update, edit, and trim content as needed for your organization and your audience!
Soft Launch - Requesting Feedback
Hi [NAME],
[ASSOCIATION] recently made an upgrade to the member experience! For a long time, we heard that members wanted a portal that was more accessible and user-friendly, so we made the necessary improvements to bring that to you, our member.
We’re still putting the finishing touches on, and we’d love to invite you to share your feedback on its design and usability. Please visit the member portal [HYPERLINK], take a look around, and share the top 3 things you like and the top 3 things you think we can improve upon.
***Please note: Because we changed systems, you will need to create a brand new account in order to log into the portal.
If you have any questions or want to discuss in more detail, let’s hop on a quick video call. What day works best for you?
Best,
[NAME]
Rolling Launch - Announcement
Caution: Use the following template to send to segmented lists of members over time. Remember — we do not recommend sending a mass email to everyone all at once.
Hi [NAME],
[ASSOCIATION] recently made an upgrade to the member experience! For a long time, we heard that members wanted a portal that was more accessible and user-friendly, so we made the necessary improvements to bring that to you, our member.
We wanted to be the first to invite you to go explore the new changes! Click here to visit [ASSOCIATION]‘s new portal [HYPERLINK]. Please note that this is an entirely new system, therefore your old username and password will not work. You will need to follow the instructions on the welcome page and create a new account.
If you get stuck, check out this video walkthrough on how to sign up [HYPERLINK]. And if you have any questions along the way, feel free to contact [NAME] at [EMAIL ADDRESS OR PHONE]
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