It’s no secret that implementing a new AMS is hard work. You’ve spent the last several months alongside the Rhythm team working to build a best-in-class member and staff experience — and we’re almost there!
Introducing Rhythm to Your Staff
First, let’s talk about rolling out the new system staff. The earlier you can introduce co-workers to the new system, the better. Trained users tend to be happier users, so we’ve created a few resources to help you get your team up and running with Rhythm:
Rolling Rhythm Out to Your Staff
Introducing Rhythm to Your Members
There are a few different ways to announce Rhythm to your members. Here are some of our tried-and-true recommendations to ensure the launch goes as smoothly as possible:
- Soft Launch: Invite small, curated groups (board, committee members, or active members) to test the portal prior to full launch. You’ll see the platform through fresh eyes and gain a better understanding of anywhere the process or navigation might be confusing to newcomers. By performing your own user testing, you can make any necessary changes before inviting the rest of your members.
- Rolling Launch: Invite members to the portal in batches (such as membership type, region, etc.) so as not to overwhelm the system or your team. This allows time for your team to update the portal and create any necessary documentation as you go.
⚠️ A word of caution — we do not recommend sending a mass announcement to all of your members as soon as you go live. Everyone will try to log in at once, causing a flood of support tickets and phone calls for your staff (all while they’re still getting used to the new system, too!).
We’ve put some resources together to ensure your members' launch experience is as seamless as possible. Explore the following articles, templates, and best practices to feel confident while rolling out Rhythm.