Rhythm Payments Portal User Guide

Click here to view the Rhythm Payments Benefits + Starter Guide before proceeding. 

The purpose of this document is to provide a comprehensive guide to getting started with the Rhythm Payments powered by Worldpay.  Should you need additional support please contact our support team at support@rhythmsoftware.com.

 

Rhythm Payments Portal Access

Once the application is completed, you will be prompted to give login details. These login details are to be used as credentials for login.

1. Navigate to the Rhythm Payments Portal
2. Enter Username and password credentials
3. Click Log In

Onboarding

A financial expert within your organization will submit a merchant account application to begin the process of establishing your account.

 

Merchant Account Onboarding Information

Your implementation project manager will help with this step, to begin the underwriting process.

To Create a Merchant Account, Complete the Merchant Boarding Form within the Rhythm Payments Gateway:

• Under Management, select Merchants 
• Click Add Merchant
• Complete Step 1: About the Business 
  • Enter your business details
    
    

• Complete Step 2: About the Owner 
  • Enter Primary Owner Information
• Click Go To Step 3
  
  

 

• Complete Step 3: Account Setup 
  • Enter Account Setup Information
• Click Go To Step 4
  
  

• Complete Step 4: Add Bank Account 
  • Enter Bank Account Information
• Click  Add New Merchant
  

 

Find a Merchant Account for the Rhythm Payments Portal

To locate your merchant account within the Rhythm Payments Gateway

• Login to your Rhythm Payments portal 
• Under Management, Click Merchants 
• Click the carrot to the far right of the desired account to expand 
• Merchant ID: p1_mer_XXXXXXX

Note: Your merchant ID will always begin with p1_mer. The Merchant ID is also available on the Portfolio Management page

 

 

Navigating the Rhythm Payments Gateway

Upon completion of the underwriting process, full access to your Rhythm Payments portal will be granted. This should occur instantly but can take up to 24 hours. 

 

Dashboard

Rhythm Payments' configurable dashboard provides you with a customizable view of your financials based on your viewing preference and what’s most important to you. 

From the Dashboard view, click Add Smart Tile. From here you can choose which metrics are most important to you for viewing. 

Select from Categories: Boarding, Risk, Sales & Revenue

Select Smart Tiles to display: New Merchants, Open Disputes, Chargeback Rates, Account Balance, Gross Sales Chart and so much more

 

Payments

• Manage Payment History
• View and manage Recurring Payments
• View Customers paid and their details
• Manage Disputes
• Manage Payment Returns

Management

Merchants 

• Add/View Merchant Accounts
• View all Merchant Accounts (active + inactive) via Portfolio Management 

Users

• View and manage Users (active + inactive) who are permitted to access your RP portal 
• Create and maintain Access Templates: Templates can be created for the type of user (referrer, merchant admin, merchant) 
•  Create and maintain Teams: to categorize the types of users who have access to your RP Portal 

 

Admin

Withdrawals

• View and manage Withdrawals
• Setup and manage Withdrawal Schedules
• View Withdrawal History (Successful & Pending)
• Manage payout returns through Withdrawal Returns

Reports

• Generate and schedule a variety of reports based on many given parameters including payments, refunds, fees, etc. 
• View Report History of reports created using the Quick Reports option

Web Alerts & Email Alerts

• Set up alerts triggered through the API 

Risk

• Maintain Risk Management with this view that gives insight into held merchants, transactions, or alerts 

Knowledge Base

• How-To Guides related to Reconciliation Disbursement, Disputes, Payment Options, Reporting, Adverse Action Notice, and Multi-Factor Authentication 

Frequently Asked Questions

FUNCTIONALITY

Who is eligible to use the payment tool?

All Rhythm customers.

How does Rhythm Payments work?
Rhythm Payments leverages the Payrix API to enable seamless integration of the Worldpay platform into Rhythm, providing your members with a frictionless and tailored payment experience. By partnering with Worldpay, we offer state-of-the-art payment technology through a premier global processing gateway. We handle all support and ensure timely card processing while relying on the robust infrastructure of an established system for processing and settling your transactions.

What payment methods are supported?
Rhythm Payments currently supports the following payment methods:

• All major credit/debit cards: Visa, MasterCard, American Express & Discover
• Automatic Clearing House (ACH) transactions (U.S. bank account required)
• COMING SOON: Apple Pay and Google Pay (Digital Wallet)

Note: International e-check / ACH payments are not supported

Can I accept payments from buyers outside the US?
Yes. Rhythm Payments is powered by the Worldpay network – a global leader in e-commerce in 146 countries and across 135 currencies, meaning they provide the robust international payment support we know the association world needs.

Can I test payments in a sandbox account?
Rhythm Payments does not support a sandbox account, however, within the Merchant Account listed in the Rhythm console set, there is an option called Debug Mode. When enabled, all transactions will appear as successful without actually tendering the to the Rhythm Payments portal.

How do refunds work once migrated to Rhythm Payments from another processor?
Once the Merchant Account is created, there’s a legacy cutover date. Rhythm will automatically process any refunds for payments prior to that date using the old processor. Do not deactivate your previous processor to allow time for refunds outstanding to settle.

Is more than one Rhythm Payments account needed if I have more than one set of books?
Yes. If you have multiple BluePay or Authorize.net accounts, multiple Rhythm Payment accounts are needed. Submit one Rhythm Payments account for each account previously had with BluePay or Authorize.net.

 

SECURITY + COMPLIANCE

Is Rhythm Payments secure?
Yes. Rest easy and assured that your payments and data are secured and protected with Rhythm Payments facilitated by Payrix, a Payment Card Industry Data Security Standard (PCI-DSS) Level 1 certified processor.

I currently go through my Payment Processor for PCI compliance questions, who would now facilitate this request?
Submit all PCI compliance-related questions via a Rhythm support ticket.

How does Worldpay comply with regulations?
Worldpay takes compliance with regulations very seriously and employs various measures to ensure adherence to relevant laws and standards including:

• PCI-DSS compliance
• AML and KYC regulations
• GDPR Compliance
• Geographical compliance

Worldpay stays up-to-date with regulatory changes, adjusting procedures as needed and submitting necessary reports or certifications to demonstrate compliance. They conduct internal audits, monitor processes, and take corrective actions to address any compliance issues promptly. This commitment to regulatory compliance includes implementing robust controls and continuously improving processes to meet evolving requirements.

 

TRANSACTIONS

Does Rhythm Payments support batches?
Yes. All payments processed through Rhythm Payments are added to a daily batch and can be viewed in your Rhythm Payments portal.

How do I connect Rhythm Payments to my bank account?
During the signup process, you will complete a registration form that includes details about your organization including your bank account information and the Rhythm team will take it from there.

Can I use my existing bank account?
Yes. Rhythm Payments supports the same bank accounts as our legacy payment processors.

Will there be changes in currency support?
Rhythm Payments is powered by the Worldpay network – a global leader in e-commerce in 146 countries and across 135 currencies, meaning they provide the robust international payment support we know the association world needs.

WORLDPAY PARTNERSHIP

Who is Worldpay?
As a global leader in financial technology with unique capabilities to help customers become more efficient, more secure, and more successful, Worldpay powers businesses of all sizes to make and manage payments. Whether online, in-store, or mobile, you’ll find Worldpay at the heart of great commerce experiences in 146 countries and across 135 currencies.

Who is Payrix and what is the relationship with Worldpay?
Payrix is a financial technology company that specializes in providing payment infrastructure as a service (PaaS). Payrix leverages the extensive capabilities and global reach of Worldpay to deliver seamless and secure payment experiences through technology that is purpose-built by payments and software experts. It’s flexible, customizable, and scalable.

What are the advantages of using the Rhythm Payments processor?
Here's why we're excited about Rhythm Payments:

1. Replacement Cards Automatically Update: Life happens for your members, but it shouldn’t impact your organization’s revenue. When a member's credit card is replaced (due to being renewed or reissued), Rhythm Payments utilizes Card Account Updater (CAU) to seamlessly update the new card details without interruption - eliminating additional manual and time-consuming work and keeping your revenue on track.
2. Support for Apple Pay + Google Pay (COMING SOON): Accept modern payment options, including Apple Pay and Google Pay, from your members! Have the ability to accept payments from your members no matter where they are or what they’re doing – from the comfort of their own home, the annual conference floor or even the subway.
3. Frictionless International Payments: Seamlessly facilitate international transactions for global members! Rhythm Payments eliminates red tape, enabling hassle-free international payments to and from any corner of the globe through our partnership with Worldpay – the leading global payment processing provider.
4. Instant Credit Card Authorization: Eliminate cash flow burdens and increase transaction success. Rhythm Payments authorizes cards in real-time when they are added, ensuring only valid cards are saved. Let us focus on making sure your members’ transactions are coming through easily, so you can focus on what matters most – serving your members.
5. Intentional Security + Compliance: Your peace of mind is always top of our mind. Our team is well-versed in ever-evolving data security and compliance regulations so you don't have to be and we keep Rhythm Payments in tip-top shape for requirements, like PCI, now and in the future.
6. One-Stop Shop Support: We're here for you every step of the way. With Rhythm Payments you will continue to have direct access to our internal support team, ensuring prompt assistance and personalized service from the team that knows you best - no more going to a third party who doesn’t understand your association.

Partnering with Worldpay allows us to focus on delivering the best possible experience for you while leaving the complexities of payment processing to the experts.