Zoom Webinar Integration Guide

Rhythm's Zoom integration allows administrators to link their Zoom account to their Rhythm instance. When webinar integration is enabled on an Event, contacts will be automatically registered for the Zoom webinar when they register for the event in Rhythm. When an existing event registration is canceled in Rhythm, the registrant's webinar participation will also be canceled. We also track the check-in/departure date and time whenever a participant joins/leaves the webinar. The Zoom Webinar integration can also be used for Course offerings, where the course will be hosted via a Zoom Webinar.

What information is needed before setup?

From Rhythm

Before setting up the integration, Rhythm will need to enable it in your tenant. Please reach out to your Customer Success Manager or Project Manager for assistance. 

From Zoom

Before setting up the integration, you will need to create an account with Zoom Webinar. 

What needs to be configured?

Basic Set Up in Rhythm

Security and Settings

1. Access the security and settings application
2. Click Integrations
3. Click Zoom under the Webinar heading
4. Click Create Zoom Account
5. Enter in your Zoom login information
6. Authorize the connection between Rhythm and Zoom

Basic Set Up in Meetings and Shows

Before configuring your event to be integrated with Zoom Webinar, please create your event and set up registration processes, types, and packages. For more information on configuring those items please see this Rhythm Knowledge Base article. Once you have configured your event, please see the “Final setup in Rhythm Meetings and Shows” section. 

Basic Set Up in Certifications

If you plan on using the Zoom Webinar integration for course registrations, please follow the steps in the linked knowledge base article to configure your course offerings. Once you have configured your Course Offering, please see the "Final setup in Rhythm Certifications" section. 

Basic Set Up in Zoom

1. In your Zoom account click Webinars
2. Click Schedule Webinar
3. Enter in the Topic, Date, Duration, and other settings
4. Click Schedule
5. Here you will need to copy the Webinar ID for the setup in Rhythm 

Please note that every webinar you schedule in Zoom will have its own unique ID.

Final Setup in Rhythm Meetings and Shows

Once you have created your webinar and copied the ID in Zoom, please go to the event you want to integrate. 

1. Click Setup
2. Click Registration
3. Click Settings
4. Toggle on Webinar Integration
5. Select your Zoom Account
6. Paste the ID of your Zoom Webinar
7. Click Save Changes

Final Setup in Rhythm Certifications

Once you have created your webinar and copied the ID in Zoom, please go to the course offering you want to integrate.

1. Click Courses
2. Click Offerings
3. Search for the Course Offering
4. Edit the Offering
5. Toggle on Webinar Integration
6. Select your Zoom Account
7. Paste the ID of the Webinar
8. Click Save Changes

How do we test the integration?

Testing Event Registration

In Rhythm

Now that you have configured your event in Rhythm and the Webinar in Zoom, it is time to process a registration. When testing, please ensure you use a contact that has an email address you can access. You can register yourself from the event overview page. Once you have registered please ensure that you have received an email from Zoom with the registration confirmation and the link to access the Webinar. 

In Zoom

1. Once you have registered in Rhythm, please access your Zoom account to ensure that the contact appears as registered. 
2. Please login as the registrant to ensure they are able to access the Webinar

Testing Registration Cancellations

In Rhythm 

1. Go to your registration that you created
2. Click the Cancel Registration button
3. Set the cancellation settings
4. Click Cancel Order

In Zoom

1. As the Administrator, login to Zoom
2. Access the Webinar the contact was registered for
3. Ensure they show as canceled

Testing Course Registration

In Rhythm

Now that you have configured your course in Rhythm and the Webinar in Zoom, it is time to process a registration. When testing, please ensure you use a contact that has an email address you can access. You can register yourself by clicking Registration under the courses drop down and clicking Process a Registration. Once you have registered please ensure that you have received an email from Zoom with the registration confirmation and the link to access the Webinar. 

In Zoom

1. Once you have registered in Rhythm, please access your Zoom account to ensure that the contact appears as registered. 
2. Please login as the registrant to ensure they are able to access the Webinar

Testing Course Cancellations

In Rhythm 

1. Go to your course registration that you created
2. Click the Cancel Registration button
3. Set the cancellation settings
4. Click Cancel Order

In Zoom

1. As the Administrator, login to Zoom
2. Access the Webinar the contact was registered for
3. Ensure they show as canceled

Frequently Asked Questions

Q: How do I enable Zoom Integration in Rhythm?

A: First, you will need a Zoom Account. In the Security and Settings app, you will need to create a new Zoom integration. You will be prompted to authenticate into your Zoom account and

Q: Does the Zoom Integration work with Zoom Meetings?
A: No. The integration currently works with Zoom Webinars only.

Q: What happens when Zoom is enabled on an Event or Course?
A: When a contact registers for an event or course in Rhythm, they will automatically be registered for the webinar in Zoom. They will receive any Zoom confirmation emails that are associated with the Webinar. When a registrant logs into the webinar in Zoom, the check in date on their registration in Rhythm will be updated. 

Q: What if I cancel their registration in Rhythm?
A: If the registration is canceled in Rhythm, it will automatically be canceled in Zoom.